RMA Request
Xenarc Technologies provides a 3-year limited warranty on its Touchscreen and Monitor products, and a 2-year limited warranty on its Panel PC, Mini PC, Car PC, and Rugged Tablet PC products. Our Warranty Policy can be viewed HERE. Products can be serviced and/or repaired for a fee after the warranty period.
In the event that defective item(s) needs to be returned for service, please fill out the RMA request form below completely and select either "Warranty Repair" or "Non-Warranty Repair". If you are requesting a warranty repair and you didn't purchase the item(s) from us directly, we also need you to e-Mail your proof of purchase with purchase date to rma@xenarc.com. If you could not provide a proof of purchase with your purchase date, then we will base the warranty period on the manufacture date.
If you have purchased from us directly and you are not satisfied with your purchase, you have 30 days from the date of purchase to return the item(s) to us for refund, exchange, or store credit. Please fill out the RMA request form below completely and select either "Exchange", "Refund", or "Credit". Our RMA staff will issue you a RMA # once the RMA is authorized. RMA# is valid for 15 days from the date of issue.
